Features that make the difference
Stop the ping-pong of questions. Stop irreproducible bugs. Features designed to solve bugs, not discuss them.
Guaranteed Reproducibility
75% of debugging time is spent understanding how to replicate the problem. With BugToMe, the developer reads the ticket and replicates on the first try.
-60%
resolution time
0
clarification emails
$85K
saved/year
Granular Role Management
Not all teams are the same. With BugToMe you define who can do what, down to individual permissions. Two-level system with intelligent fallback for uncompromising flexibility.
- 5 predefined roles ready to use
- Granular override for each permission
- Smart scopes: "all" vs "own" with automatic fallback
5
predefined system roles
12
resources with granular control
47+
customizable permissions
The 5 System Roles
Owner
Full access + org management
Admin
Team management + configurations
Team Member
Full tickets + projects
Reporter
Creates and manages own tickets
Viewer
Read only
12 Resources with Granular Control
Permission Override
Each role can be customized with specific overrides. Enable or disable individual permissions without creating custom roles from scratch.
Everything you need
Complete features for an efficient workflow
Given-When-Then Format
Every bug is described with a structured format that includes preconditions, actions and expected vs actual results.
- Always reproducible bugs
- No ambiguity
- Ideal for automated tests
Multi-Tenancy
Each organization has its own isolated space. Separate data, dedicated users, independent configurations.
- Complete data isolation
- One account, multiple organizations
- Projects per organization
Granular Roles
5 predefined roles, 12 resources, 47+ permissions. Granular override for each individual permission.
- Owner, Admin, Team Member, Reporter, Viewer
- Smart scopes: all vs own
- Customizable permission overrides
MCP Integration
Claude Code reads and modifies bugs directly from your IDE thanks to the Model Context Protocol.
- 5 MCP tools available
- Configuration in 1 minute
- Learn more
Real-time Dashboard
Instant updates thanks to Turbo Streams. No refresh, everything in real time.
- Live in-app notifications
- Instant status update
- Real-time comments
RESTful API
Complete API to integrate BugToMe with any external tool. Webhooks included.
- Bearer token authentication
- Complete CRUD on tickets
- Webhooks for events
And much more
Additional features for a complete experience
Reference Numbers
Each ticket has a unique code (e.g., WEB-0042) for quick reference.
Rich Attachments
Support for screenshots, files, Jam.dev links and videos.
Multi-channel Notifications
Email + in-app notifications to never miss an update.
Priorities and Statuses
4 priority levels and complete status workflow (Open → Closed).
Comments and Activity
Discussions on tickets and complete activity history.
Enterprise Security
Secure authentication, data isolation, audit log.
Scenarios you know all too well
From confusion to clarity in one click
"It doesn't work!!!"
"What doesn't work?"
"The checkout, I already told you!"
Transform
Guest user with 3 products in cart
Click on "Proceed to checkout"
Error "Session expired" instead of checkout
"It doesn't work!!!"
"What doesn't work?"
"The checkout, I already told you!"
Guest user with 3 products in cart
Click on "Proceed to checkout"
Error "Session expired" instead of checkout